Getting Support
Submitting a Support Request
If you have a question, a problem, or something needs fixing, submit a support request through the member portal:
- Log in to your member portal
- Go to Support (or Help)
- Click New Request or Submit a ticket
- Fill in:
- Subject — a short summary (e.g., "Wi-Fi not working in Meeting Room B")
- Description — describe the problem or question in as much detail as helpful
- Submit
Your workspace team will be notified immediately.
Tracking Your Requests
Check the status of your requests at any time from the Support section of the portal.
| Status | What it means |
|---|---|
| Open | Received, not yet actioned |
| In Progress | Your workspace team is working on it |
| Resolved | The issue has been handled |
| Closed | No further action needed |
What Happens Next
Your workspace team can add comments and update the status as they work through it. You may be contacted directly by email or phone depending on the nature of your request.
Tips for Faster Resolution
- Be specific — mention the room or space, the time it happened, and any error messages you saw
- For urgent issues (e.g., can't access the building), call or visit reception directly rather than waiting for a ticket response
Common Questions
Can I submit a request without logging in? No — you need to be logged in to use the support portal. If you can't log in, contact your workspace directly by phone or email.
What if my issue is urgent? For urgent issues — especially anything related to access, safety, or being locked out — contact your workspace team directly by phone or in person.
How long does it take to get a response? Response times vary by workspace. Most teams aim to reply within the same business day for normal requests, and faster for urgent ones.